Marketing Technology & Digital Lead

Job Posting: Technology & Digital Lead

CKC Machinehandel Surmac N.V. or Surmac is the authorized Caterpillar dealer in Suriname established in 1957. In addition, Surmac is also a dealer of other brands. We are proud of having achieved more than 65 years of supplying the most important development sectors of Suriname; mining, power generation, forestry, agriculture, building & construction.

Surmac Guyane has been operating as an authorized Caterpillar Dealer since January 2016, with support provided by Surmac.

We keep our workplaces safe and care for the environment and community in which we operate and aim to achieve the highest customer satisfaction by providing customized solutions in helping our customers achieve their goals.

For our Service Operations Department, we are looking for a:

TECHNOLOGY & DIGITAL LEAD

Description

The Technology & Digital Lead is responsible for driving customer value, business growth, and digital transformation at Surmac by integrating Caterpillar technology into customer operations and across the dealership.

The role combines two (2) key responsibilities:

• Technology Leadership: Drive customer adoption and ensure effective use of Caterpillar technology to improve productivity, safety, uptime, and total cost of ownership, while developing Surmac’s customer fleet and site technology strategy.
• Digital Leadership: Lead Surmac’s digital transformation, including systems, processes, customer experience, connected assets, and adoption of Caterpillar’s digital ecosystem.

The focus goes beyond technology adoption to achieving sustained customer use and measurable business outcomes that benefit both Surmac and its customers.

Job Duties/ Responsibilities include, but are not limited to:

• Develop Surmac’s multi-year technology and digital strategy, aligned with the business plan and Caterpillar expectations;
• Integrate technology into Sales, Rental, Service and Marketing strategies to create customer value and business growth;
• Represent technology and digital at management meetings and Caterpillar reviews;
• Manage technology and digital budgets, business cases and investments;
• Lead Surmac’s digital transformation, including systems, processes, customer experience, connected assets, AI, cloud and automation related to Technology and Equipment Management;
• Drive adoption of Caterpillar’s digital ecosystem and ensure connected-asset coverage across the machine and rental fleet;
• Develop scalable systems, processes and technology roadmaps;
• Develop customer fleet and job-site technology strategies focused on productivity, safety, utilization, uptime and total cost of ownership;
• Drive the customer journey from technology adoption to measurable outcomes;
• Manage customer onboarding, implementation, support and lifecycle management;
• Integrate technology opportunities into Sales and use Rental as a technology demonstration and try-before-buy channel;
• Track customer adoption, utilization and value delivered;
• Manage the development of technology capabilities across Sales, Rental, Service, Marketing and technical teams;
• Coordinate with Caterpillar, SITECH/Trimble and other technology partners;
• Act as the bridge between Surmac, customers, technical teams and OEM partners;
• Define, monitor and report technology and digital KPIs for Surmac and customers;
• Ensure technology solutions meet safety, regulatory, cybersecurity, data protection and company policy requirements;
• Manage technology risks, vulnerabilities and compliance;
• Promote a change-oriented and safety-first culture across technology deployments.

Education and/or Experience

• Bachelor’s degree (HBO/WO) in Engineering (mechanical, electrical, mechatronics, civil/geomatics), Information Technology, Business Administration or a related field; a Master’s degree is an advantage.
• A minimum of 8–10 years of relevant professional experience, of which at least 5 years in a senior or managerial role leading customer-facing technology, solution or digital organizations.
• Relevant professional certification in project management, IT governance or cybersecurity (e.g. PMP/PRINCE2, ITIL, CISSP/CISM) is an advantage.
• Caterpillar or SITECH technology certifications (e.g. Cat Grade, VisionLink™, Trimble) are a strong advantage;
• Extensive experience integrating technology into customer operations and driving measurable site-level outcomes, including technology adoption and end-to-end customer support.
• Proven experience building and leading field-based consulting, technical, and technology teams.
• Experience working across Sales, Service and Rental in a dealership, OEM, mining, construction, or comparable capital-equipment environment.
• Experience leading digital/IT transformation, including business-process digitization and system implementations. Caterpillar, OEM technology, or SITECH/Trimble experience is a strong advantage.
• Must have sound commercial and financial acumen: business cases, commercial models, pricing of technology services, aftermarket growth levers (PINS, STU).
• Good comprehension of the language French (Verbal and Written) is an advantage.
• Knowledge of customer, technology and industry dynamics in the segments Surmac serves (construction, mining, infrastructure, forestry, agriculture, energy).
• Working knowledge of the Caterpillar technology portfolio: connectivity, telematics (VisionLink™), remote services, grade control, payload, detect / operator-assist, command / semi-autonomy, and Cat Digital applications.
• Understanding of digital ecosystems, cloud solutions, data analytics, AI applications and automated workflows, and their application to dealership and customer operations.
• Understanding of cybersecurity frameworks, regulatory compliance and system-vulnerability management.

Reporting structure

The Technology & Digital Lead reports to the Director Product Support and Commerce.

Work Schedule

• 45 hours per week from Monday to Friday.
• The base work location is Surmac Wanica and the working hours are from 7:30 – 16:15.
• Availability required for work at the various Surmac locations.
• Will be required to travel regularly to customer locations (near and remote locations).
• Availability outside standard working hours, if required.

Offer

SURMAC offers a well-compensated position, complemented by a competitive benefits package. We also provide a dynamic learning environment within a professional business culture, where our employees can innovate daily and have access to excellent resources, ultimately leading to a fulfilling employee experience.

Submitting of your application

Email your motivation letter together with your curriculum vitae before October 26, 2026 to the HR&D Department at recruiting@surmaccat.sr.