Product Support & Sales Supervisor

Job Posting: Product Support & Sales Supervisor

CKC Machinehandel Surmac N.V. or Surmac is the authorized Caterpillar dealer in Suriname
established in 1957. In addition, Surmac is also a dealer of other brands. We are proud of
having achieved more than 65 years of supplying the most important development sectors
of Suriname; mining, power generation, forestry, agriculture, building & construction.

Surmac Guyane is also an authorized Caterpillar Dealer and has its operations since January
2016. Surmac supports Surmac Guyane.

We keep our workplaces safe and care for the environment and community in which we
operate and aim to achieve the highest customer satisfaction by providing customized
solutions in helping our customers achieve their goals.

For our Sales department, we are looking for a:

PRODUCT SUPPORT & SALES SUPERVISOR

Description
The Product Support Sales Supervisor is responsible for generating and growing parts,
service and technology sales revenues through effective planning and organizing of
department employees and their assignments within the responsible section and the
assigned Construction Industries and Energy & Transportation territories.

Job Duties/ Responsibilities include, but are not limited to:
• Maximize return on investment (ROI) on Product Support & Sales Representatives’
assignments;
• Maximize return on investment (ROI) on Inside Sales Representatives’ assignments;
• Maintain and grow market share and associated revenue streams;
• Develop sales strategies and associated business cases;
• Assist in the development of the department Annual Business Plan & corresponding
budget (annually);
• Grow customers’ acceptation and adoption of digital and hands-on support offerings;
• Manage the team based on operational excellence program metrics requirements;
• Manage the team based on leadership table initiative metrics requirements;
• Create management reports (monthly).

Education and/or Experience
• Bachelor Degree in Mechanical Engineering with 3-5 years’ experience in a
leading/supervisory role.
• Experience in a sales and customer service is preferred.
• Good comprehension of the language Portuguese and Chinese (Mandarin) is an
advantage.
• Experienced in Microsoft Office (Words, Excel, Outlook).

Reporting structure
The Product Support Sales Supervisor reports to the Commercial Manager Retail.

Work Schedule
• 45 hours per week from Monday to Friday.
• The work location is located at Paramaribo and the working hours are from 7.00 –
16.00.
• Availability required for work at the various Surmac locations and customer locations.
• Availability required outside standard working hours if deemed necessary.

Offer
SURMAC offers a well-paid job added with a competitive benefit- and rewards package. We
also offer a learning workplace with a professional business culture in which our employee
will be able to innovate day-by-day learning from excellent resources available, leading to a
satisfied employee experience every day.

Submitting of your application
Email your motivation letter together with your curriculum vitae before April 20, 2024 to the
HR&D Department at recruiting@surmaccat.sr